The Bayport Way

Customer Support: +267 393 6456

customercare@bayport.co.bw

Latest News: BFSB 2024 ESG report.

At Bayport we don’t just provide people with credit and access to financial services, we provide them with a chance of a better life.

The key to Bayport’s past success, and the foundation on which Bayport’s future stands, lies in an instinctive, conviction-based, principled and entrepreneurial approach to everything we do.

We call it The Bayport Way.

Bayport’s success lies in our conviction-based, principled, and entrepreneurial approach, embodied in our mission, vision, values, and “The Bayport Way.”

The board of directors

Bayport’s Board of Directors provides strategic leadership with a conviction-based, principled, and entrepreneurial approach, guiding our mission, vision, and values.

Senior management

Bayport’s Senior Management leads with vision and integrity, fostering innovation and sustainable growth through a principled, entrepreneurial approach.

Investor relations

View our Investor Relations page. There, you’ll find Bayports most recent financial reports, presentations, and other pertinent materials and resources.

Why we exist: Our Mission

Bayport’s mission is to provide financial solutions suited to the  needs of an inclusive and broad customer base; embracing technology, product leadership and innovation and so becoming one of the leading developing market financial solutions providers.

Empowerment

We believe in the capacity and will of all people to empower themselves and shape their own destinies, given the right economic and self-empowerment opportunities and access to life-changing financial solutions.

We believe in an empowered corporate culture where the Bayport family is encouraged to be proactive, and has the right tools and approach to fulfil our brand promise.

Responsibility

We believe in our duty of care for each and every customer to provide responsible access to credit, risk products and other financial solutions. We believe in our role as a responsible member of the societies in which we live and provide services; as well as our responsibility to each other.

We uphold the highest standard of integrity, corporate citizenship and ethical behaviour.

Innovation

We believe in innovation that matters and makes things better; in technology and product innovations that enable meaningful relationships with our customers.

We believe in the spirit of creative entrepreneurship, challenging conventions and embracing the lessons we have learned.

Simplicity

We are committed to doing and creating things that are simple. Simple to understand and resonate with. Simple to promote without the cost of confusion. A brand promise expressed in the simplest, most single-minded way.

Simplicity must rule how we talk to our customers, design our solutions and innovate; how we work together, meet and make decisions.

Partnership

We believe in the power to build lasting relationships with members of the Bayport family, customers, communities and stakeholders, based on trust and a deep understanding of what matters to them.

We recognise that our local partners, local management and our Bayporteers are the true champions of our brand, and that their local wisdom is critical to success.

Relevance

We believe in continuously putting ourselves to a simple series of tests by asking “Is what I am doing consistent with The Bayport Way and…

..good for our customer?
..adding value to or assisting the Bayport family?
..time and cost efficient?
..sustainable?”

By answering “Yes!” we ensure that what we are doing is relevant.

Our principles in action: The Bayport Way

The Bayport Way consists of eight philosophies that guide the way we conduct our business.

An unshakeable and genuine belief in every individual customer’s ability to improve their lives through responsible access to credit and other valuable financial solutions.

This is the business we are in. We provide people with loans and other financial solutions they can afford to do something that will better their lives. A small amount of money in the right pair of hands can go a lot further than we think. One education can change the lives of many people. A loan can start a small business that supports a family, employs others and contributes to the community.
Unquestioned passion and commitment to making credit, insurance, savings and transacting solutions easily and responsibly available
through an unconventional, multifaceted distribution capability that includes branches, mobile teams of origination consultants, call centres and third-party distribution relationships.

We don’t sit in our offices waiting for customers to walk in; we go to them, regardless of how far off the beaten track they might be. Our aim is to service the full potential of our markets with the greatest convenience to our customers and at the lowest cost.
The recognition that our local partners and local management teams are the true champions of our brand, and that their local wisdom is critical to success. Our diverse operations learn from one another, and together we apply best practices across the Group.

Each Bayport operation is different. We embrace the cultural uniqueness of every country in which we operate and adapt our solutions to local requirements.
The commitment to establish and create businesses using Bayport’s collective resources and skills, while supporting our expert local management teams in growing our businesses into the future.

Our success lies in identifying countries to which we can export our business model and teaming up with local partners to achieve our business objectives. By gathering best practices from all Bayport operations and combining them with global research and strategy development, we create an environment of ongoing growth for our operations.
A substantial and ongoing investment in proprietary and purpose-developed information technology systems that enable the delivery of customer-centric financial solutions. Technology will continue to drive innovation and cost efficiency as a key competitive advantage.

Bayport views innovation and technology as strategic business enablers that allow us to expand and grow, both in the regions where we currently operate and in new territories. Digitalisation improves our reach and service delivery, enabling us to meet our customers’ needs and deliver stakeholder returns at continually improving levels.
The strength of our financial expertise and corporate reputation enables us to continually raise competitively priced capital for the holding company and operating companies, ensuring optimum leverage to drive sustainable growth.

Funders and investors need confidence in a company before entrusting it with their capital. Bayport has established a reputation as a secure, exciting and profitable investment opportunity. It is a reputation we treasure and protect through everything we do.
Our ability to attract and retain people who add momentum to our success through their passion and skills.

We employ people who are achievers—people with initiative and the determination to get the job done properly. We surround ourselves with go-getters who work hard and are loyal to the company. We continuously build a family of Bayporteers, each willing to embrace our values and able to thrive in our unconventional yet liberating environment.
The commitment to invest in and uplift the communities in which we operate and live, improving people’s lives, social infrastructure
and the natural environment.

As individuals and as a company, we make a difference wherever the Bayport name is found. We invest in our communities to support their wellbeing because we exist as part of them. We participate in significant events and donate resources, including our time, to give substance to our care and commitment. We also operate our business in ways that minimise our impact on the Earth.

Bayport Management Limited

Bayport Savings and Loans Ltd is a subsidiary of Bayport Management Ltd (registration number 54787 C1/GBL) (“BML”) which is a Public Limited Company incorporated in the Republic of Mauritius under section 299 of the Mauritius Companies Act.

BML’s Registered Office is situated at c/o Bellerive Corporate Management Services (Mauritius) Ltd, 3rd Floor, Ebene Skies, Rue De L’Institut, Ebene, Mauritius. BML is licensed and regulated by the Financial Services Commission of Mauritius.